Booking Terms & Conditions
Last updated: 16 June 2026
These terms apply to bookings of the Kensington Host apartment in West Kensington, London W14, made via kensingtonhost.co.uk. By making a booking you agree to them. Your booking is between you (the "Guest") and Kensington Host (the "Host").
1. Making a booking
Select your dates and complete checkout through our booking provider (Lodgify). Your booking is confirmed once payment is received and you receive a confirmation email. The lead guest must be at least 18 years old and is responsible for all members of the party.
2. Prices, fees & deposit
- Prices are shown per night in GBP. A cleaning fee applies per stay and is shown in the total before you pay.
- A refundable security deposit is requested separately via a secure link after confirmation and returned within 3 working days of check-out, provided there is no damage and the apartment is left as found.
- The total payable is the amount shown at checkout. There are no hidden charges.
3. Payment
Payment is taken securely through Lodgify and Stripe. We do not store your card details.
4. Cancellation & refund policy
Free cancellation if you cancel at least 14 days before check-in — full refund of amounts paid (excluding any non-refundable booking fees).
3–14 days before check-in: 50% refund of the accommodation cost.
Within 3 days of check-in, or no-show: non-refundable.
The security deposit is always refunded in full (subject to no damage). If we have to cancel your booking for reasons within our control, you'll receive a full refund. We recommend travel insurance.
5. Check-in & check-out
Check-in from 3:00 pm; check-out by 10:00 am. Self check-in is via a secure keybox; access details are sent before arrival. Earlier check-in or later check-out may be possible on request, subject to availability.
6. House rules
- Maximum occupancy as stated on the listing; no unregistered guests or parties/events.
- No smoking anywhere in the apartment.
- Respect quiet hours (10:00 pm–8:00 am) and neighbours.
- Pets only by prior agreement.
- Please leave the apartment in a reasonable state and report any damage promptly.
7. Guest responsibilities & liability
You are responsible for the apartment and its contents during your stay and for any damage caused by you or your party (beyond fair wear and tear). To the extent permitted by law, the Host is not liable for loss, damage or injury except where caused by our negligence. Nothing in these terms limits liability that cannot be excluded by law.
8. Cancellation by the Host
In rare cases (e.g. damage making the apartment unsafe), we may need to cancel. We will give as much notice as possible and provide a full refund of amounts paid.
9. Governing law
These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales.
10. Contact
Questions about a booking: hello@kensingtonhost.co.uk.